evolution of online business

eCommerce Shopping Cart Solution
Web Design from Concept to Completion
WebGem Hosting Packages

When you Purchase an eSolution from the WebGem Network, you will not need web site design, It's All Included in Your Package. If do not purchase an eSolution and you need web design click here.

OR Below you'll find answers to commonly asked questions about the WebGem Network e-Stores. If your question is not answered below, please email us for a quick answer.





Costs

What Monthly Fees Do I pay?

Check the eSolution or Hosting plan your interested in for monthly cost. We offer a choice of three eSolution plans; our Emerald 9.95 monthly, Ruby 59.00 monthly, and our Diamond 99.00 monthly. Our Hosting plans (no shopping cart) options are; Garnet 9.95 monthly, Topaz 12.95 monthly, and Jade 19.95 monthly. There are no additional fees included.

What if I find a hosting or eCommerce plan cheaper somewhere else?

Notify a WebGem Sales representative, as we guarantee we are the cheapest eCommerce provider on the Internet!

Is there a setup fee?

WebGem only charges a setup fee when you want us to upload all your images and content for you. We can also customize your online store for you.

Can I cancel anytime?

Yes, you can cancel your monthly plan at any time without being assessed any penalties or additional fees.

Are hosting and e-mail included in the eSolution plans?

Yes, hosting and e-mail accounts are included in the price of your monthly solution.

How Do I Get Paid?

Webgem offers many different payment options. Depending on the method you choose your account will be paid immediately once the transaction has been approved.

Are Custom Plans Available?

Feel Free to contact us 1.877.EZWEBGEM (1.877.399.3243 or email us) and we can discuss and put together a comprehensive quote that fits your budget.

How long will it take to set up my online store?

The number of products you offer will dictate how long it will take to set up your store. Fortunately, you can easily upload all your products via our admin panel. On our end, to upload image/content to process your paperwork and ready your virtual storefront, we require 24-48 hours.

Can I change my plan later?

Absolutely! You can upgrade or downgrade your plan at any time at no additional charge.

What can you tell me about your data centers?

We have multiple data centers: one in Dallas, Texas, and one in San Antonio, Texas. All the servers WebGem uses, are environmentally friendly and ‘green’ certified with built-in energy savers. They are connected to the Internet via redundant high-speed pipelines and housed in world-class facilities complete with temperature-controlled environments, tight security and redundant power back-ups.

Can you Guarantee my websites up-time?

WebGem guarantees all are clients websites 99.9% up time on our servers.

Web Design

Does WebGem offer logo development, button creation or any other design services?

Yes, we can design your logo, complete site, templates, homepage, buttons, etc. WebGem has a full service web design department. To learn more about our services, contact our Design Department at office@webgemnet.com or call toll free 1.877.EZWEBGEM

Order Processing and Merchant Accounts

Do I have to get a merchant account?

No, you can run the store without a merchant account. Paypal is a free alternative solution, but a major drawback is that customers are redirected to the Paypal website during the checkout process as opposed to staying on YOUR website the entire time. To apply for a merchant account through Authorize.Net click on the link:

What if I already have a merchant account?

If you already possess a merchant account, check with your bank to ensure it's an Internet merchant account (as opposed to a brick-and-mortar retail merchant account). It's often best to sign up for a separate merchant account for Internet transactions. For more in-depth information, view our page services page

Does WebGem offer merchant accounts and SSL certificates?

Yes. We offer both merchant accounts and SSL certificates. You are welcome to purchase these items from us or from the vendor of your choice.

Are Hosting And Email Service Included In The Fee?

Yes. You will receive five email addresses once you purchase a WebGem package. These addresses can be used as marketing tools for your website. Web Hosting is also included and will be powered by WebGem Networks server and database.

What do I need to have in order to process payments online?

You'll need to have an Internet merchant account to process the payment online and an SSL certificate to encrypt the transmitted data.

Promoting Your Business

How can I get high placements in the various search engines?

Our software is optimized for search engines. It strategically places your keywords, meta tags and text to help you capture top rankings for all your products. Static HTML pages using your keywords in the URL provide an extra boost in search engine rankings. Plus, the .htm pages lose NO functionality, and everything remains completely automatic. We also have an extensive marketing department at WebGem that can guarantee increase in traffic to your website. Contact our Marketing Department at sales@webgemnet.com

Can WebGem help me sell my products?

Yes, we provide you with full e-mail marketing functionality, client newsletters, and the ability to offer coupons and gift certificates, as well as many other customer experience tools.


Yes. Our suppliers pay for all product and shipping insurance. All shipments and items are 100% guaranteed.

If your question has not been answered here, please email us with your concern, or use our Live Chat here.